Suzuki Indonesia Inaugurates Product Quality Update for Jimny 3-Door Model
Customer satisfaction and trust is the priority of every manufacturer, including PT Suzuki Indomobil Sales (PT SIS). To achieve this, PT SIS provides concern for customers with a form of responsibility, namely guaranteeing the quality of the products marketed, even after the warranty period ends. As a result of ongoing evaluation and responsibility, currently PT SIS is inaugurating the Suzuki Product Quality Update campaign for the Suzuki Jimny 3-door product with a production range of 20 November 2017 to 29 August 2019 totaling 448 units to receive inspection and replacement of fuel pump components. fuel for optimal driving peace and safety.
Hariadi, Asst. to Service Dept. The Head of PT SIS said that currently, Suzuki will contact Jimny 3-door owners who are indicated to be affected in order to get the best service at the Official Suzuki Workshop. "Suzuki Motor Corporation has announced maintenance of component quality on the Suzuki Jimny to maintain customer peace and security. Because the Jimny in Indonesia is also part of this global product, Suzuki Indonesia also needs to take part in the current Suzuki Product Quality Update campaign "Customers don't need to worry, because the Official Suzuki Workshop is ready to carry out inspection and handling as soon as possible," he explained.
According to Hariadi, the results of the evaluation and investigation carried out by Suzuki are aimed at carrying out further inspections and replacement of the fuel pump impeller components or propellers on the fuel pump in the Suzuki Jimny's fuel tank which have the potential to experience changes in shape or deformation that exceed the regulatory standards. . A further impact if left untreated is that the fuel pump does not function and causes the car engine to stall. However, with component replacement which will be carried out by PT SIS, it is certain that the performance of these components can return to normal.
Further inspection and replacement of this component will only take 2 hours, and will be carried out by a team of experts from Suzuki's after-sales service which is supported by 192 Official Workshop locations and 48 Service Points spread across 33 provinces in Indonesia. As a form of corporate responsibility and maintaining service quality, replacement of these components, whether new goods or services, will be free of charge.
"The steps we are taking to carry out the Suzuki Product Quality Update campaign for the Suzuki Jimny at this time are part of our commitment to maintaining high quality standards, as well as maintaining customer comfort, security and safety which is our main priority. We really appreciate customer cooperation and understanding during this process, and continue to be committed to improving services in order to provide a satisfying driving experience for loyal Suzuki customers," concluded Hariadi.
To maintain product quality, as well as ensure comfort, safety and driving safety, Suzuki urges customers to carry out regular service at Suzuki Authorized Workshops according to their needs and the vehicle manual they own. Booking service can be done independently through available services such as Halo Suzuki at 0800-1100-800 or WhatsApp Halo Suzuki at 0811-1993-0800. Apart from that, Suzuki also provides other conveniences in booking service, namely through the live chat feature available on the website www.suzuki.co.id and you will immediately get a response from Suzuki's professional team.
For complete information, colleagues can find out through the documents and supporting photos attached to this e-mail or by accessing the following link: PressKitSPQUJimny3-door
